OTV offers a 15-day limited return policy on most items*
Items returned must be in new/resellable condition and contain all original packaging/contents. All open box items are subject to inspection and testing before being refunded or exchanged. Open or used items can be denied return or will be subject to a %15 restocking fee. Items missing parts ineligible for return. Items in blister packaging will automatically incur a restocking fee once opened. Assembled products such as chairs, TV mounts and desk risers will have a $50.00 restocking fee. Customers may be asked to provide a valid invoice for any returns or exchanges. A full name and photo ID may be required in certain circumstances to verify a purchase. Any conditions or circumstances not outlined in the above policy are subject to manager approval.
Beyond 15 days an item may only be exchanged for warranty purposes and is no longer eligible for return or refund.
*All New Laptops and GPUs (Video Cards) have a 7-day limited return policy. All the same stipulations apply.
These items are considered final sale and may not be returned/refunded or exchanged under any circumstance unless warranty is specifically listed: Software, Earbuds, Un-ended ethernet cable and speaker wire, Consumable items (such as ink, compressed air, batteries, disc media or thermal paste), Printers, Special order/Custom ordered items and Large quantity requests.
OTV offers a 30-day limited warranty policy on most items*
Physical Damage or modification voids all warranty. Items may be held for testing for up to 48 hours. Within the warranty period OTV exchanges items with the same product, unless it is no longer available. When an identical model is not available we may offer a similar model with similar function in exchange. If you do not wish to accept the replacement offer, there may be a 2-12 week waiting period in which OTV will obtain a warranty from the manufacturer on your behalf. Warranty does not cover data loss.
*All New Laptops and GPUs (Video Cards) have a 7-day limited warranty policy. All the same stipulations apply.
OTV Value Products
1 Year in-store warranty. 2 exchanges. No additional warranty provided.
You can purchase the extended warranty anytime within the warranty period provided by OTV. Extended warranties follow the same policies and procedures listed in the 30-day limited warranty section above. The number of exchanges are limited to the number of years of the warranty purchased. 1 year = 1 exchange, 2 years = 2 exchanges, 3 years = 3 exchanges
All deposits are non-refundable. Battery / Adapter orders require a minimum $25 (non-refundable) deposit and will hold the item for two weeks. After the two week period, the deposit will be used to ship the item back to the supplier. Deposits on hold orders will be %50 and will be forfeited if the item is not picked up within 2 weeks of arrival.